Effective Date: 03 July 2024
Last Reviewed: 25 July 2025
Policy Owner: Compliance Officer
HFCEX Pty Ltd (T/A Currency Key), referred to as “Currency Key”, “we”, “our”, or “us”, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and store your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988.
‘Personal information’ means any information or opinion about an identified individual or an individual who is reasonably identifiable.
We may collect personal information directly from you when you interact with us in person, by phone, email, via our website, mobile app or through authorized agents. This includes your name, contact details, identification documents, financial information and other data required under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.
We use your information to provide services, verify your identity, process payments, comply with legal obligations, prevent fraud, and improve our offerings. By providing us your information, you consent to this use unless you notify us otherwise.
We may share your personal information with our affiliates, service providers, legal and regulatory authorities, or third parties involved in fraud prevention, compliance or auditing, both in Australia and overseas. All recipients are bound by confidentiality obligations.
Where personal data is transferred internationally, we take reasonable steps to ensure recipients comply with the Australian Privacy Principles.
We implement technical and organizational measures such as MFA, encryption, and access controls to protect your personal information. Data is retained for up to 7 years as required by law and securely destroyed thereafter.
You can request access to or correction of your personal information by emailing compliance@currencykey.com.au. We will respond within 30 days, subject to legal exceptions.
Our website uses cookies to enhance user experience. You can modify your browser settings to manage cookie preferences. Disabling cookies may limit access to certain services.
Our website may link to third-party sites. We are not responsible for their privacy practices. You should read their privacy policies before providing personal data.
In case of a data breach likely to result in serious harm, we will notify affected individuals and the OAIC, in accordance with the Notifiable Data Breaches scheme.
If you believe your privacy rights have been breached, contact us at support@currencykey.com.au or call (03) 9088 6655. If unresolved, you may contact the Australian Financial Complaints Authority (www.afca.org.au) or the Office of the Australian Information Commissioner (www.oaic.gov.au).
Currency Key (HFCEX Pty Ltd)
Level 8, 90 Collins Street
Melbourne VIC 3000, Australia
Email: info@currencykey.com.au
Phone: (03) 9088 6655
Copyright Currency Key© 2025 All Rights Reserved.