Frequently asked questions

 

Have questions about getting started? Trust us, you're not alone! We've gathered some of the most common customer questions here to help make your experience as quick and easy as possible.

 

Creating an account with Currency Key is simple. Just click on the "Create Account" button on our website, fill in the required details, and follow the instructions. You'll be ready to start in no time!

Absolutely! Currency Key is regulated by both AUSTRAC and ASIC, showcasing our compliance with all of the most stringent regulatory requirements. In addition, we employ cutting-edge technology to ensure the safety and security of your transactions

Sending money is easy with Currency Key. Log in to your account, select the "Send Money" option, enter the recipient's details, choose the amount, and confirm. We'll handle the rest!

To exchange currency, simply log in, select the currencies you wish to exchange, enter the amount, and confirm. Our competitive rates ensure you get the best value

Currency Key offers exchange services for all major currency pairs, totalling 35 different currencies. If you have any specific requests, please contact our support team.

Most money transfers are completed within 1-2 business days. The exact time may vary depending on the destination and the time of the transaction.

Yes! You can track the status of your transfer through your Currency Key account. We also provide real-time updates to keep you informed.

Currency Key offers highly competitive market rates. You can view the latest rates on our website or you can give us a call.

We actively monitor the market and choose the best time of the day to exchange money, ensuring that our customers always get the maximum value for money.

Your privacy is our priority. We employ robust security measures to protect your personal information and ensure a secure experience.

Yes, you can cancel a money transfer as long as it has not been processed. However, it’s essential that you contact us as soon as possible.

Currency Key prides itself on offering industry-leading services at a fair price. For detailed information on fees, please refer to our website or get in touch via email.

You can reach us via phone, email, our website, or any of our social media platforms. We're here to help with any questions you may have!

Yes! Currency Key offers services through our online platform and our retail presence in Melbourne. Choose the option that's most convenient for you.

Our staff use the latest and greatest software packages to monitor for potential fraud, ensuring the integrity of every transaction

We use a stringent identity verification process to ensure that only genuine customers can access our services. This helps keep our platform secure.

Absolutely! We cater to individuals, businesses, and anyone in need of currency exchange or money transfer services.

You can update your account information by logging into your Currency Key account and navigating to the account settings section.

Our customer satisfaction guarantee ensures that you receive the best rates, timely updates, and a quick and dependable way to send money globally. We're committed to your satisfaction.

We value your feedback! You can contact us through our website, email, or social media platforms to share your thoughts and suggestions. We're always looking to improve!

Are you still unsure about something?

Get in touch with us and we'd be happy to help.

Our team is always on standby to assist with Currency Key inquiries. Whether you have questions, need advice, or just want to talk about currency exchange, we are available through phone, email, or just a click away. Moreover, you are welcome to reach out to us via any of our social media channels.

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